Agents
Open KYCs
400
Logged in
232
On Call
145 (18%)
Idle
62 (8%)
Unavailable
27 (5%)
Current Customer Queue
In Queue
232
Average CWT
145
Max CWT
62
Call Summary
Customer attempts
456
Drops on WTP
111 (35%)
Connected to Agent
64 (9%)
Agent Closure
Total KYCs Closed
444
Sucessful
132 (68%)
Unable
12 (23%)
Rejected
122 (9%)
Auditor Closure
KYCs Pending
232
Total Processed
123
Approved
41 (12%)
Reopened
23 (9%)
Not Approved
11 (4%)
  • Agents
  • Customer Queue
  • Auditor Closure
Agent Name
User Status
Tracking ID / Name
Current KYC Time
Total KYCs
Successful
Unable
Rejected
Inactive
Average Call Time
Total Time
Shailesh Chawda with bigger name
Meeting outside office in Mumbai
SFHY78876546
Anirban Saha if name is more
1:09 min
32
36 (72%)
6 (12%)
7% (14%)
1 (2%)
1:45 min
7 hr 46 min
Prasanta Kundu
Busy
SFHY78876546
Anirban Saha
1:18 min L
23
34 (67%)
4 (8%)
5 (10%)
7 (14%)
1:36 min
5 hr 30 min
Shailesh Chawda with bigger name
Meeting outside office in Mumbai
SFHY78876546
Anirban Saha if name is more
1:09 min
32
36 (72%)
6 (12%)
7% (14%)
1 (2%)
1:45 min
7 hr 46 min
Prasanta Kundu
Busy
SFHY78876546
Anirban Saha
1:18 min L
23
34 (67%)
4 (8%)
5 (10%)
7 (14%)
1:36 min
5 hr 30 min
Shailesh Chawda with bigger name
Meeting outside office in Mumbai
SFHY78876546
Anirban Saha if name is more
1:09 min
32
36 (72%)
6 (12%)
7% (14%)
1 (2%)
1:45 min
7 hr 46 min
Prasanta Kundu
Busy
SFHY78876546
Anirban Saha
1:18 min L
23
34 (67%)
4 (8%)
5 (10%)
7 (14%)
1:36 min
5 hr 30 min
Shailesh Chawda with bigger name
Meeting outside office in Mumbai
SFHY78876546
Anirban Saha if name is more
1:09 min
32
36 (72%)
6 (12%)
7% (14%)
1 (2%)
1:45 min
7 hr 46 min
Prasanta Kundu
Busy
SFHY78876546
Anirban Saha
1:18 min L
23
34 (67%)
4 (8%)
5 (10%)
7 (14%)
1:36 min
5 hr 30 min
Shailesh Chawda
On Call
SFHY78876546
Anirban Saha
1:09 min
32
36 (72%)
6 (12%)
7% (14%)
1 (2%)
1:45 min
7 hr 46 min
Prasanta Kundu
Busy
SFHY78876546
Anirban Saha
1:18 min L
23
34 (67%)
4 (8%)
5 (10%)
7 (14%)
1:36 min
5 hr 30 min
Shailesh Chawda
On Call
SFHY78876546
Anirban Saha
1:09 min
32
36 (72%)
6 (12%)
7% (14%)
1 (2%)
1:45 min
7 hr 46 min
Prasanta Kundu
Busy
SFHY78876546
Anirban Saha
1:18 min L
23
34 (67%)
4 (8%)
5 (10%)
7 (14%)
1:36 min
5 hr 30 min
Shailesh Chawda
On Call
SFHY78876546
Anirban Saha
1:09 min
32
36 (72%)
6 (12%)
7% (14%)
1 (2%)
1:45 min
7 hr 46 min
Prasanta Kundu
Busy
SFHY78876546
Anirban Saha
1:18 min L
23
34 (67%)
4 (8%)
5 (10%)
7 (14%)
1:36 min
5 hr 30 min
Shailesh Chawda
On Call
SFHY78876546
Anirban Saha
1:09 min
32
36 (72%)
6 (12%)
7% (14%)
1 (2%)
1:45 min
7 hr 46 min
Prasanta Kundu
Busy
SFHY78876546
Anirban Saha
1:18 min L
23
34 (67%)
4 (8%)
5 (10%)
7 (14%)
1:36 min
5 hr 30 min
Tracking ID
Customer Name
Product
Connected at
Waiting since
Current CWT
Priority
DHGG78654323
Anirban Saha
Mutual Fund
2:41 PM
1:45 min
2:07 min
1
DHGG78654323
Anirban Saha
Mutual Fund
2:41 PM
1:45 min
2:07 min
1
DHGG78654323
Anirban Saha
Mutual Fund
2:41 PM
1:45 min
2:07 min
1
DHGG78654323
Anirban Saha
Mutual Fund
2:41 PM
1:45 min
2:07 min
1
DHGG78654323
Anirban Saha
Mutual Fund
2:41 PM
1:45 min
2:07 min
1
DHGG78654323
Anirban Saha
Mutual Fund
2:41 PM
1:45 min
2:07 min
1
Auditor Name
KYCs Pending
Total Processed
Approved
Reopened
Not Approved
Vivek Shahir
58
46
33 (78%)
8 (16%)
5 (3%)
Vivek Shahir
58
46
33 (78%)
8 (16%)
5 (3%)
Vivek Shahir
58
46
33 (78%)
8 (16%)
5 (3%)
Vivek Shahir
58
46
33 (78%)
8 (16%)
5 (3%)